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    frequently asked questions

    Of course, our company is located at ShenZhen, China. Our product is supplied by factory directly, so you can buy high quality product in cheapest price comparing to other website. on the other hand, we have a lot of customer review, so we are 100% reliable.

    Yes, please contact us if you want to view the quality photos of your item, then we will send you the real photos of your sneaker before we ship out. If you are not satisfy with the condition of your sneaker, you can ask to change another pair of shoes, we will happy to do this for you.

    All our items are shipped by Special channel, usually it will not has problem on customs. For all European customers, we would recommend you to buy our insurance because the customs in Europe are stricter than another country, you can understand what is shipping insurance by clicking this link below :

    What is shipping insurance

     https://bestwondercloset.com/purchase-with-or-without-insurance/

    Once we confirm the shipping company lose your order, we will re-send you another pair of sneaker, please contact us.

    You can cancel your order before we ship out. Please contact us as soon as possible if you change your mind.

    You can ship the item back to us. About the return shipping cost, We will take care of half of it (Please show us the receipt when you ship the item and the cost will refund to the card you paid).

    Our Service

    We accept

    Customer Service

    We provide 24 hours customer service in 7 days.

    Fastest Shipping

    We provdie Express Shipping and Priority Shipping.

    Return & Refund

    We accept 7 days retrun after you receive our order.