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Refund and Return Policy

WHAT IS YOUR ONLINE RETURNS POLICY?

If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

International Returns

International returns must be covered by the customer. We suggest using your local postal service :

  • Ensure your return is well packaged, and meets all the conditions outlined below.
  • Please mark ‘Returned Items’ clearly on the outer packaging of your parcel.

If you wish to return the items, please contact us and our customer service will get back to you within 24 hours.

  • Returns Terms and Guidelines
  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
  • We are not responsible for the return shipping costs of the items.
  • All Items must be in original, resalable condition.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
  • Please make sure all return packages are sent with a trackable, insured service.
  • We cannot take responsibility for items damaged or lost in the return transit.
  • Please refer to our Terms and Conditions for further information on returns.

CAN YOU CONFIRM YOU HAVE RECEIVED MY RETURN?

We aim to process returns within 2 working days of receiving them*. You will be notified by email once the return is complete.

We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.

Should you have any queries about your return, please feel free to contact our Customer Services team.

*Please note, during peak periods returns can take up to 5 working days to process.

HOW LONG WILL IT BE BEFORE I GET A REFUND?

We aim to process returns within 2 working days of receiving them*. As long as the returned items meet our refund criteria, your refund will be with you 24-48 hours after your return is processed, depending on your card issuer.

*Please note, during peak periods returns can take up to 5 working days to process.